Privacy
How we handle your details
Short and plain. Last updated 10 November 2026.
What we collect
When you request a compatibility check, we collect what you type: your name, position (if you give it), company, email, phone, and details of your material and loading point. If you ask for a site visit, we also collect the site address and the best time to contact you. When you ask for the checklist, we collect your email address. If you call us, the call may be recorded for training and quality purposes. We do not use advertising or analytics cookies. The enquiry form uses Cloudflare Turnstile, a security check that confirms you are a person and not a bot, and the home page shows a video from YouTube in its privacy-enhanced mode.
How we use it
We use your details to reply to your enquiry, prepare a recommendation and quote, and support you afterwards.
Who we share it with
To size and quote a hopper, we pass your enquiry details to DustCone Hopper Systems Sdn Bhd in Malaysia. We keep enquiry details in HubSpot, our customer database, and our email providers also handle your details for us. They may store them outside Australia. We do not sell your details.
Your choices
You can ask to see, correct or delete the details we hold about you. Emailenquiries@dustwell.com.au.
Who we are
Dustwell Pty Ltd, ACN 703 369 493, Victoria, Australia.